Terms & Conditions

Last updated: August 2026

Welcome to Spaces by Kat. By accessing or using our website (www.spacesbykat.co.nz), or purchasing an e-voucher or custom labels through our online store, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

Spaces by Kat provides professional home organisation, styling, and relocation services throughout Auckland. All services, website content, and associated materials are owned and operated by Spaces by Kat (referred to as “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern all services provided by Spaces by Kat. By engaging our services or purchasing through our website, you (“the Client”) agree to the following:

Services

Spaces by Kat provides professional organising, styling, and related services as described on our website and agreed upon during consultation or booking. We reserve the right to decline services that fall outside of our scope.

Pricing & Payment

  • Our standard hourly rate is $75 NZD, unless otherwise stated.

  • Package pricing is available for larger projects and will be agreed upon in advance.

  • Travel within the Auckland region is included. Travel outside the Auckland region may incur additional charges, which will be discussed and agreed upon with the Client before the service is provided.

  • To secure your booking, a 50% deposit for your first session is required. Your booking will be confirmed once the deposit has been received. The remaining balance for the session will be invoiced upon completion and is due within 7 days.

  • Payments for e-vouchers and custom labels can be made securely online through our website.

  • All prices are in New Zealand Dollars (NZD). As we are not GST-registered, GST does not apply.

Storage Products & Materials

  • Storage containers, baskets, organisers, labels and any other products purchased for your project are charged separately from organising services unless otherwise stated. All product recommendations and associated costs will be discussed with and approved by the Client prior to purchase.

Project Duration

  • The time required to complete a project will vary depending on the size of the space, the volume of belongings, the Client’s decision-making during the session, and the overall condition of the area. If additional time is required to achieve the desired outcome, this will be discussed with the Client before continuing.

Cancellations

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice may incur a fee of up to 50% of the service cost.

  • If we need to reschedule due to unforeseen circumstances, we will contact you promptly to arrange a new time.

Client Responsibilities

  • The Client is responsible for ensuring safe and reasonable access to the property.

  • The Client must disclose any health, safety, or environmental risks prior to the commencement of services.

  • Spaces by Kat is not responsible for decisions regarding the disposal, donation, or sale of items. These decisions remain solely with the Client.

Disposal & Donation Removal

  • Where requested, Spaces by Kat can remove suitable unwanted items for donation or disposal.

  • Standard donation drop-offs are complimentary where they can reasonably be completed as part of the scheduled service.

  • Rubbish disposal is not included in the service fee and will be charged separately to the Client at the applicable disposal or transfer station fees, plus a $25 handling fee.

  • Larger loads, additional disposal trips, or items requiring specialist disposal may incur additional charges. Any such costs will be discussed with the Client in advance.

Liability

  • While we take great care when handling personal belongings, Spaces by Kat is not liable for any loss or damage unless caused by proven negligence.

  • We do not provide valuations or guarantee outcomes relating to resale, donation, or third-party services.

  • Any advice provided is based on professional experience and best practice, but does not replace financial, legal, or medical advice.

Confidentiality & Privacy

  • All client information, possessions, and discussions remain strictly confidential.

  • Photos may only be taken for business use (before/after portfolio, website, or social media) unless the client specifically requests otherwise.

  • All personal information, home details, and project specifics are treated with confidentiality and handled in accordance with our Privacy Policy.

Intellectual Property

All content, branding, designs, photos, and materials displayed on this website are the property of Spaces by Kat. You may not use or reproduce them without prior written permission.

Termination of Services

Spaces by Kat reserves the right to withdraw or terminate services if safety is compromised, payment terms are not met, or if the working relationship becomes unmanageable.

Governing Law

These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
hello@spacesbykat.co.nz